The reward is in the details.
Welcome to Jeweler's Cut, an incentive program that is a cut above the rest in empowering your business success.
ABOUT JEWELER'S CUT
It's not often you get the proper thanks for a job well done. That's about to change. Jewelers Mutual gives credit where credit is due with the Jeweler's Cut program, created exclusively for our commercial insureds.
Why participate?
- -Have the potential to increase your monthly earning potential.
- -Gain the financial freedom to reward your staff for their efforts.
- -Boost staff morale and spark enthusiasm.
- -Provide customers with added value and security for their jewelry purchase.
- -Strengthen customer loyalty.
- -Attain new business.
What's in it for you?
- -Receive $5.00 for EVERY approved description of eligible jewelry you send to Jewelers Mutual on your customers recent purchase (with customer permission).
- -Once you accumulate $50 or more for descriptions, you'll receive a check or automatic deposit into your bank account.
What qualifies as eligible jewelry?
Any jewelry item that has a retail value of at least $2,500. A maximum of five description fees are payable per customer. (Unfinished goods, e.g., loose gems, stones or semi-mountings, are excluded.)
Jeweler's Cut is as rewarding as you want it to be!
Watch the Jeweler's Cut training video.
Jeweler's Cut is available in the US and Canada (excluding Quebec).
Jeweler’s Cut involves payment to jewelers for qualified jewelry descriptions only, not for the sale of insurance.
Jewelers are not licensed agents of Jewelers Mutual and cannot sell or recommend insurance.
FREQUENTLY ASKED QUESTIONS
DESCRIPTIONS:
Q. I can't remember what qualifies as an adequate description. Where do I go for help?
A. Refer to the Description Information page of this website for a series of examples featuring various jewelry items and the types of information required.
Q. What are my options for sending a description to Jewelers Mutual?
A. Send us a description of each eligible jewelry item either by way of a detailed appraisal or sales receipt no later than 3 business days following the sale of the described jewelry in order to receive compensation, via one of the following:
| - Email: |
PersonalJewelry@jminsure.com |
| - Fax: |
800-781-0023 |
| - Mail: |
Jewelers Mutual Insurance Company
Attn: Personal Lines
24 Jewelers Park Drive, P.O. Box 468
Neenah, WI 54957-0468 |
Q. How do I keep track of how many descriptions I have sent?
A. You will be mailed, or emailed (if you provided your email address on the enrollment agreement) statements throughout the year based on your activity level with the program. Be sure to keep these statements for your records. Plan to receive the following:
- Monthly statement if you have accumulated $50 or more for qualified descriptions for that month.
- Quarterly statement if you had activity that quarter, whether you accumulated $50 or not.
- Annual statement at year's end, which will feature your program activity, plus the amount accumulated and paid to you from the time you enrolled throughout the end of the calendar year.
Q. I noticed that I have 3 days to send in the description and Authorization Form. Is that from the day of the sale?
A. We require that all program participants send the description(s) and signed Authorization Form NO LATER THAN 3 BUSINESS DAYS following the SALE of the described jewelry. We ask that you act quickly so that we can respond back to your customer with their free, no-obligation insurance quote in an equally timely manner.
AUTHORIZATION:
Q. How do I explain to my customers why they need to fill out the Authorization Form?
A. When the customer completes and signs the Authorization Form, it gives you the authority to forward a copy of the customer's appraisal to Jewelers Mutual and gives us permission to contact your customer via email with a quote. (The customer's email address is required.) Refer to the "Program" Q&A's below for more information.
Q. Can I send the descriptions without the Authorization Form and still get credit?
A. No, without this form you do not have the customer's permission to send us the jewelry description.
Q. What if my customer does not want to give out an email address? Is it required in filling out the Authorization Form?
A. Yes, an email is required and IS necessary. Providing us with an email address is the only way we are able to send your customers the link to a free, no-obligation insurance quote, which will help them make a smart decision about protecting their jewelry. After the free quote, they can easily opt out of receiving future email communications if desired.
Q. Why does the Authorization Form ask that I provide an estimated replacement value on each eligible jewelry item?
A. You don't need to include a replacement value on the Authorization Form when you're sending an appraisal as your description because it already reflects the current value of the item. But we do ask that you send us replacement values for those descriptions that you send via a sales receipt. We want to give your customers as accurate of a quote as possible to make sure that if that item becomes lost, stolen or damaged, that were able to replace it with the same kind and quality as the original.
Q. Why does the Authorization Form ask for a sales rep name?
A. We wanted to give you the option of including the sales rep involved in the sale of the jewelry purchase and for submitting the description so that you may better recognize that individual for actively participating in the program. We will indicate the sales rep responsible on your statement so you'll know exactly who deserves kudos. Plus, if we have a question about any information that was submitted, we know exactly who to ask.
Q. What if my customers express that they are already Jewelers Mutual policyholders; should I still ask them to fill out an Authorization Form?
A. Yes. Regardless of whether your customers are Jewelers Mutual policyholders or not, we still require permission before you share a description of their jewelry purchases with us
ELIGIBLE JEWELRY:
Q. What is the minimum retail value per item, and can I combine matching items together for one total value?
A. We recommend that you refer to Exhibit A: Description Information, in your enrollment agreement for more clarification. Eligible jewelry is any SINGLE item of a customer that has a retail value of at least $2,500. However, jewelry sold as sets can be sent as a single piece if the total value is at least $2,500 for the complete set.
THE PROGRAM:
Q. I'm not sure where to begin. What are the first steps I should take to start the program?
A. You're at the right place. Review this website as well as your Welcome Kit materials with your staff to become better acquainted with the program. Also, review the Rules and Guidelines and refer back to Exhibit A: Description Information, and Exhibit B: Compliance Requirements for Retail Personnel, from your enrollment agreement. Next, start practicing with the staff, using these FAQs as a guide.
As you're finalizing your customers' purchases, invite them to get a free, no-obligation jewelry insurance quote from Jewelers Mutual by completing and signing the Authorization Form. Signing the form grants you permission to send us the description on their purchases which enables us to provide an accurate insurance quote.
Q. Can I participate in the Jeweler's Cut program if I'm already participating in other Jewelers Mutual programs?
A. Customer Advantage Program (CAP):
You can continue participating in CAP just as you always have and still be part of the Jeweler's Cut program.
Platinum Points:
Unfortunately, if you are currently a Platinum Points participant, you will be required to withdraw from that program in order to participate in Jeweler's Cut because they are both rewards-focused programs. You will have 30 days from the date we send you the Jeweler's Cut agreement to use up your remaining points.
Please contact your Personal Lines Sales Manager at 800-558-6411, ext. 2118 if you have further questions.
Q. Are my customers going to be asked to supply more information, like an appraisal, after they fill out the online application?
A. No. That's the beauty of the Jeweler's Cut program. The description you provide us means the customer does not need to send a separate appraisal. However, depending on the circumstance, there may be times when we need to call your customer with additional questions.
Q. A customer lost the email with the link to the insurance quote. Can it be resent?
A. Sure! Just have your customer call a Personal Lines customer service representative at 888-884-2424 and the email can be resent.
Q. What if a customer asks if I'm getting paid to supply Jewelers Mutual with their information? How do I respond?
A. As a program participant, you are not obligated to discuss program specifics with your customers. You may choose to tell them that the program offers modest incentives to your staff to provide descriptions. Your primary interest is making sure your customers have the information they need to make a wise decision on how best to keep their jewelry safe.
Q. I'm running out of program supplies. How do I order more?
A. You can order more Jeweler's Cut supplies free of charge by calling us at 800-558-6411, ext. 2118. You may also order other Personal Jewelry program supplies by visiting us at JewelersMutual.com.
ADDITIONAL QUESTIONS?
Please call a Personal Lines Sales Manager at 800-558-6411, ext. 2118.