When most jewelers talk about the security of their businesses, they think in terms of safes, alarms, and vaults.
While robberies, thefts, and burglaries are still the most real threats, cyber-attacks are becoming a major concern. As technology continues to evolve and become more sophisticated, criminals are developing tactics to target your assets without ever stepping foot in your business.
Individuals looking to carry out fraud using checks or credit cards to steal jewelry will attempt to make their transactions with jewelers appear authentic. To earn your trust and get you to lower your guard, they’ll spin tall tales about graduations, gifts that need to be purchased in a rush, or gifts being shipped to soldiers overseas.
Of course, you always want to provide exemplary customer service and to make sales — but it pays to remain wary. Take these precautions before accepting a check or credit card transaction:
Back in 2012 when AT&T announced that they would upgrade their networks and completely phase out their 2G services, the notice was taken with a slight shrug of the shoulders. After all, the sunset wouldn’t officially take place until January 2017.
Unlike regular credit cards with magnetic strips that read the same code for every transaction, the new EMV cards (named for Europay, MasterCard, and Visa – the developers of the technology) create unique codes. This effectively means that after a consumer makes a purchase, the data that is stored with the business conducting the transaction can’t be duplicated, since the next time the card is used, it will render a different code.
Crimes in the jewelry industry don’t always have to be violent or forceful. Some savvy criminals have taken to cyberspace and instead of stealing your physical inventory, they’re opting to target your bank account directly.
They’re at it again. We’re seeing more burglary cases involving criminals who repeatedly trigger false alarms to desensitize jewelers, alarm companies, and law enforcement agencies to the alarm’s warnings.
Then, the criminals burglarize the store after they’ve observed a relaxation of the response — particularly, the store owner’s discontinuation of the practice of meeting an alarm-company guard or the police at the store and unlocking the premises to allow for a thorough walk-through investigation.
Once you’ve installed security cameras, don’t assume their presence will be enough to scare away criminals. Make a plan to ensure you have the camera footage securely stored in case you need to review it yourself or share it with law enforcement.