Share Your Concerns
Your satisfaction is very important to us. Jewelers Mutual Insurance Company (Jewelers Mutual) wants to hear from our customers who are not completely satisfied with the products or services they receive from us. If you are not satisfied with our products or services, please follow the steps below.
STEP ONE: Contact Us
In most circumstances, a complaint can be resolved by simply sharing it with the individual that has been working with you. If you don’t have their contact information, you may call 1-800-558-6411 and we will put you in touch with the individual or their manager.
STEP TWO: Contact the Consumer Affairs Office at Jewelers Mutual
If you are not satisfied with the outcome of the previous step, bring your complaint to the attention of our Consumer Affairs Office at:
ATTN: Consumer Affairs Office
24 Jewelers Park Drive
Neenah, WI, 54957
STEP THREE: Contact an Outside Organization for Assistance
If we have been unable to resolve your complaint to your satisfaction and you wish to pursue the matter further, you may contact the following:
- For US Residents – Refer to your policy documents for contact information for your state regulator.
- For Canada Residents - Contact the Financial Consumer Agency of Canada (FCAC), the General Insurance OmbudService (GIO) or the Autorité Des Marchés Financiers (AMF).
- For All Provinces and Territories - The FCAC provides Canadian consumers with accurate and objective information about financial products and services, and informs Canadians of their rights and responsibilities when dealing with insurance companies. The FCAC also ensures compliance with the federal consumer protections laws that apply to insurance companies. You may contact the FCAC by calling toll free 1-866-461-3222 or visit their website at www.fcac-acfc.gc.ca.
- For All Provinces and Territories (other than Quebec) - The GIO is an independent organization, with the sole purpose of helping Canadian consumers resolve disputes or concerns with their insurers by providing a dispute resolution system for the insurance industry. You may contact the GIO by calling toll free 1-877-225-0446 or visit their website at www.giocanada.org.
- For Quebec Residents Only: If you are not satisfied with how your concern was handled, or the results of our investigation, the law gives you the right to request, in writing, that a copy of your file be transferred to the AMF. You may contact the AMFby calling toll free 1-877-525-0337 or visit their website at www.lautorite.qc.ca.