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COVID-19 Information

For Businesses

How To Reach Us

Our team of underwriters, claim examiners, and customer service representatives are available 24 hours a day, 7 days a week. 

Call 800-558-6411 and select “2” for commercial policies, followed by either “1” for billing and payment options, “3” for claims, or “4” for other. 

You may also email [email protected] or [email protected].

Renewing Your Policy

Practice social distancing and facilitate the renewal process virtually with the assistance of your agent. 

Visit this page to provide updated information on your business. 

If you are unable to provide information regarding your upcoming renewal due to present circumstances and are unable to submit an application, until further notice, we will automatically renew your policy with existing terms and conditions.

Flexible Payment Options

COVID-19 is taking a toll on all business and jewelers are especially impacted. We are here to help and we are providing grace periods and extending payment terms if needed. We will adjust our procedures as necessary to ensure compliance with all state requirements.

If you are able to make a payment and would like to do so, please use our Quick Bill Pay.

Extended Travel Coverage

All policyholders now have coverage applicable to direct routes from business locations to or from a bank vault up to the policy stock limit or $1,000,000 (whichever is lower) at no additional cost until June 15. 

We understand that many jewelers are opening or preparing to open their stores again. If you have jewelry inventory at a bank vault or a storage facility and would like assistance in returning it to your store, consider using our secured arrangements on your behalf with Malca-Amit to transport your jewelry stock if available in your area. 

Contact their team via email at [email protected] and note that you are insured with Jewelers Mutual Group.  Additional details regarding the increased travel limits include: 

  • Jewelers block policies provide coverage while at Malca-Amit facilities 
  • Transit costs via Malca-Amit will be fully covered and billed directly to Jewelers Mutual 
  • The only cost that applies to you is a $20-a-day storage fee  

Coverage is subject to the actual policy terms and conditions. Any descriptions are a brief summary of coverage and are not part of any policies, nor a substitute for the actual policy language.

Coverage offered by Jewelers Mutual Insurance Company, SI (a stock insurer). Policyholders are members of Jewelers Mutual Holding Company.

Malca-Amit Collaboration FAQs

Why is Jewelers Mutual collaborating with Malca-Amit?

In this time of uncertainty amidst the COVID-19 crisis, security becomes extremely important. With “shelter in place” initiatives across the United States and Canada, jewelry stock is vulnerable to a burglary attack – even if secured within a safe at your place of business.

We recommend that all jewelry stock be placed within a bank vault or secured third-party facility during the current crisis. Malca-Amit represents a best-in-class solution for providing the proper level of secure storage for our policyholders.

Who is Malca-Amit and can they be trusted with my jewelry stock?

Malca-Amit provides the luxury goods industry, high-net worth individuals and international banks with a global team of experts. Their specialties include logistics, security, customs house and special operations professionals.

For more information visit malca-amit.com.

What is Jewelers Mutual offering to protect my stock with Malca-Amit?

We have secured arrangements with Malca-Amit on behalf of our policyholders to facilitate hassle-free protection of valuable jewelry stock.

From March 20 to May 19, travel insurance coverage will be extended to your policy stock limit or $1,000,000 (whichever is lower) at no additional cost when Malca-Amit transports jewelry stock to one of their secure facilities for extended storage. Your jewelers block policy also provides coverage while at the Malca-Amit facility.

We will cover transit costs via Malca-Amit, who will bill us directly on your behalf.

How much will it cost me to engage Malca-Amit to secure my jewelry stock?

Aside from the premium associated with your jewelers block policy, the only charge is a $20-per-day storage fee with Malca-Amit for however long your stock is at their facility.

Can I utilize Malca-Amit to transport my stock to a bank vault and will Jewelers Mutual pay for this service?

If jewelry stock is transported directly to and from your place of business and a bank vault, we will cover the transit via Malca-Amit during the 60-day period of March 20 to May 19.

During this time, we will also extend travel insurance coverage up to your policy stock limit or $1,000,000 (whichever is lower) at no additional cost when Malca-Amit transports jewelry stock to a bank vault.

How do I initiate the process with Malca-Amit?

Contact the Malca-Amit team via email at [email protected] and provide your company’s name, phone number, contact name, and note that you are insured with Jewelers Mutual Group.

Can I place only a portion of my jewelry stock in storage with Malca-Amit?

Malca-Amit will accommodate any portion that is requested.

What kind of response time can I expect from Malca-Amit?

Malca-Amit is committed to a one-hour response time to their email ([email protected]), which initiates the process for transporting stock to a secure facility.

The subsequent process of securing and transporting your stock is dependent on your location, the availability of Malca-Amit's resources at the time of your request, and other logistical factors.

They work with clients on an individual basis and will commit to the quickest possible timeline once they are in contact with you.

What are the intake procedures Malca-Amit follows when they receive my jewelry stock?

Malca-Amit will have you complete their domestic secured service form for armored transit and secured storage. They will review the needs of your supplies for shipping and provide them upon collection.

Each parcel will be sealed with a unique identification number and will remained sealed until you receive your shipment upon return of your business opening. The Malca-Amit representative will be able to handle any questions you have to ensure you feel comfortable and have peace of mind when using their service.

Where are Malca-Amit facilities located?

Malca-Amit provides service to over 700 locations within the United States. They have offices in Boston, New York, Los Angeles, Atlanta, Miami, Houston, Dallas, Chicago, Las Vegas, Louisville and New Jersey.

What type of security does Malca-Amit use during transt and at their facilities?

Depending on the location, Malca-Amit will either arrive in an armored truck or off-duty police officers with Malca-Amit identification.

Their facilities are only accessible to authorized individuals and are equipped with CCTV monitoring, Kava Locks systems, panic buttons, and high-quality alarm systems.

What happens when I need to get my stock back from Malca-Amit?

When you are ready to return to business, contact Malca-Amit with a 24-hour notice. They will provide overnight delivery back to your business.

COVID-19 and Business Income

In these unprecedented times, Jewelers Mutual Group is supporting our policyholders in a variety of ways including payment deferments, late fee waivers, and covering the cost of transferring jewelry stock to more secure venues through special arrangement with a premier service provider.

Such coverages as Business Income from Dependent Properties, Extra Expense and Civil Authority along with Business Income are common for commercial insurance policies to exclude due to virus such as COVID-19. However, we will review any and all business interruption claims submitted on a case-by-case basis. If you believe you have a business interruption claim, please contact your agent or email [email protected].

For a summary of policy provisions, refer to your policy for specific language. In addition, several state insurance authorities have general information on COVID-19 and business interruption insurance, including.

If you would like more resources, the following associations have helpful information available about business interruption coverage and COVID-19.

Downloadable Store Signage

Once your state gives the okay to open businesses, it’s important to communicate health and safety-related messages to your customers while they shop. Below you’ll find a preview of complimentary signage available for you to download and print. Simply click on the sign(s) you would like below and you’ll be provided with a PDF file you can print directly from your printer.

store signage
store signage
store signage
jewelry store sign
store signage

Video and Social Content Available for Your Business

Stay top of mind with your customers by sharing this information on your social pages as you ease into re-opening your store. Here are a few reminders you can share with your community to support you and your business. 

The video is available for sharing on social pages, email and/or your website. Click here to view the video on YouTube. Click here to view a thumbnail image available to use when sharing the video. 

The social posts are for you to use on Facebook or Instagram to help you stay connected to your customers. 

Simply click the image(s) below that you would like to use, and you’ll be provided with an image that’s ready to complement your social post. 

jeweler sign
love excels social post
friturday social post
Local jeweler sign
tough times post

Tips for Re-Opening Your Jewelry Business

While cleaning and disinfecting are top of mind as you re-open your business, don’t forget about some basic loss prevention steps. Watch Larry Spicer, Vice President of Loss Prevention and Risk Management, share safety and security tips including what to do prior to opening your doors. Read a list of important reminders to help you get your business back up and running safely and keep it secure well into the future.

Key Reminders for Re-opening

Selling with Security

Store Security and Curbside Services