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COVID-19 Information

Coronavirus Personal Jewelry Insurance Update

As COVID-19 continues to evolve and spread as a health issue impacting communities and businesses worldwide, Jewelers Mutual wants to assure you that our core focus is providing uninterrupted service to you as our valued policyholder, while also ensuring the well-being of our employees and their families.

We are closely monitoring the COVID-19 situation by following the advice of the Centers for Disease Control, World Health Organization and the Canada Public Health Agency for guidance and action in response to this pandemic.

The uncertainty and changing environment of this virus require us to be agile in our response, but you should be confident we will be here for you:

  • JewelersMutual.com is available to you 24/7 to manage your account, make a payment, submit a claim and more.
     
  • If you prefer to speak with a Customer Care agent directly, our team offers service levels that are consistent with normal operations even in scenarios that may require them to work remotely.
     
  • Jewelers Mutual is strong financially (rated A+ by AM Best). We are prepared to weather storms like this. You can trust that your insurance protection will remain intact, and we will be here for you long after this situation passes.

We will keep you informed if anything changes. If you have questions in the meantime, please contact us at 888-884-2424 or [email protected].

Thank you for your continued trust in Jewelers Mutual.

COVID-19 and Your Payments

A number of states have issued directives allowing extra time for making payments due to COVID-19. Even if you do not reside in one of those states, Jewelers Mutual has empowered our employees to work with each individual customer to provide the personalized support you need and offer flexibility during this challenging time.

If you cannot make a payment at this time due to COVID-19, we are extending payment dates and waiving late fees from missed or late premium payments. If your policy payment is due (starting 3/16/20 or later), you will still receive bills as normal, but have peace of mind knowing we will be flexible with the timing of your payments.

We strongly encourage you to make a payment if you are able to do so, as unpaid premiums will still need to be made after the grace period is lifted. We will continue to monitor the situation and let you know if anything changes based on state-specific requirements. If you need assistance, we are here for you.

COVID-19 and Your Claim

If you have submitted a claim, we thank you for your patience during this difficult time. We are working hard to limit disruptions to our policyholders.

Like so many other businesses, many jewelers have been mandated to shut down due to shelter-in-place orders intended to slow the spread of COVID-19. When jewelers are safely allowed to reopen, we will reengage with your jeweler of choice on claim-related work and help make you whole again as quickly as possible.

In the meantime, we will work with you to ensure we have all necessary information to allow your claim to proceed as quickly as possible when your jeweler reopens. Thank you for your understanding.

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