Frequently Asked Questions

FAQ: Appraisal

What is an appraisal?

An appraisal is an estimation of retail replacement cost, usually provided by a jewelry professional.

How do I submit an appraisal?

You can email, fax, or mail a copy or photo of your appraisal. You can also upload it via your online account.

Email: [email protected]

Fax: 920-969-1294

Attn: Personal Lines
24 Jewelers Park Dr.
Neenah, WI 54956

Do I need an appraisal to apply for insurance?

No, in most cases you do not need an appraisal or detailed receipt to start coverage. In some cases, we’ll reach out for documentation to start your policy.

But you will need an appraisal or detailed receipt if you file a claim. To make things easier for you in the future, it's best to submit this as soon as possible.

Do I have to send my jewelry to you for an appraisal?

No, we do not appraise jewelry in-house. You can get an appraisal by visiting your jeweler of choice or any other trusted appraiser.

How do I find a professional appraiser?

We recommend visiting the GIA website to find a jeweler that’s GIA certified. You can also ask family and friends who may have a trusted jeweler they would recommend.

How frequently do I need to get an updated appraisal?

While not required, we strongly recommend you visit your jeweler for an updated appraisal every two years. Jewelry fluctuates in value over time due to changing market conditions. If something happens to your jewelry and your appraisal is outdated, your item may be insured for less than its replacement value. 

Adding an updated appraisal to your policy is easy. Simply upload it to your account here, or email us a copy at [email protected]. Our Customer Care Team will take it from there.

Read our complete guide to jewelry insurance.