FAQ: Claims
How do I file a claim?
You can file a claim online, call us at 888-884-2424 or email us to get your claim started.
What does a typical claim process look like?
Every situation is unique. The process begins when you let us know about the damage or loss to your item(s). We may ask for statements from other people on the policy, a police statement, or a detailed receipt.
Once we have what we need, the process looks like this:
- You visit your jeweler to talk about the repair or choose a new piece
- The jeweler lets you know when your piece is ready to pick up
- If you have a deductible, you'll pay this to your jeweler
- You leave the jeweler feeling whole again!
How long will it take for a claim to be settled?
Every claim is unique. We do our best to take care of your claim quickly, professionally and personally. As soon as something happens, file a claim online or give us a call and we’ll get started.
What if something happens to my jewelry and the jeweler cannot find the same stone I had?
Your jeweler will replace your insured item with one that's the same kind and quality. If the exact match is not available, we’ll do our best to find a comparable piece. Before your jeweler completes the work, you'll approve all repairs or replacements.
How long do I have to file a claim?
We urge you to file your claim as soon as you’re aware of the loss or damage, but there are no time restrictions on filing a claim.
What if my jeweler fixes my item before I file a claim?
You can still file a claim! Send us an invoice from the jeweler and if it’s covered, we'll reimburse you - minus your deductible if you have one.