Frequently Asked Questions

How long do I have to file a claim?

We urge you to file your claim as soon as you’re aware of the loss or damage, but there are no time restrictions on filing a claim.

How do I file a claim?

You can file a claim online, call us at 888-884-2424 or email us to get your claim started.

What does a typical claim process look like?

Every situation is unique. The process begins when you let us know about the damage or loss to your item(s). We may ask for statements from other people on the policy, a police statement, or a detailed receipt.

Once we have what we need, the process looks like this:

  1. You visit your jeweler to talk about the repair or choose a new piece
  2. The jeweler lets you know when your piece is ready to pick up
  3. If you have a deductible, you'll pay this to your jeweler
  4. You leave the jeweler feeling whole again!