Your jewelry is more than just metal and gemstones. It's a physical representation of the most important moments in
your life. Keep those cherished moments protected with JM Care Plan.
What is JM Care Plan Jewelry & Watch Protection Plan?
JM Care Plan covers the care and maintenance of your jewelry or watch to keep it in like-new condition as well as protecting against accidental damage. It offers you coverage beyond a typical manufacturer warranty.
Pricing depends on length of coverage and the value of your jewelry or watch. See your preferred jeweler for pricing details.
How to get coverage
Ask your preferred jeweler about JM Care Plan when you make a purchase. If you’ve already made your purchase, return to your jeweler for more detail.
What is Covered
Coverage options*: lifetime and 3-year
- Broken, bent, or worn prongs
- Ring re-sizing
- Rhodium plating
- Refinishing and polishing
- Loss of stones due to a defective setting
- Cracked or thinning band or shank
- Broken clasps, bracelets, or chains
- Replacing cracked or chipped stones
- Broken earring posts
- Pearl restringing
Coverage options*: 3-year
- Mechanism failure
- Crystal scratches or breaks
- Case or bezel damage
- Broken stem, crown, or clasp
- Water damage to water-resistant watches
- Refurbishment of metal bracelet
- Strap replacement for rips or tears
- Battery replacement
How It Works
Purchase your JM Care Plan at the same time you purchase your watch or jewelry. Keep your receipt as proof of purchase. You'll need it to file a claim.
You do you, without worry. Rest assured you're protected from the unexpected.
File a Claim
Contact your jeweler to begin the process. If you cannot return to your jeweler, you can file a claim by contacting us at 800.582.4916.
Are routine inspections required to maintain coverage?
All required care, maintenance, and inspection services specified in your item’s original manufacturer’s warranty must occur to maintain coverage.
What if I can't find my receipt?
Contact your jeweler to obtain a copy of the original receipt.
What if I'm purchasing a JM Care Plan to protect a gift?
3-year plans are transferrable throughout the life of the plan. Lifetime plans must be transferred to the gift recipient within the first 180 days. Contact your jeweler to update the care plan record.
Can I renew my coverage?
For additional coverage options, contact your jeweler.
How do I cancel my coverage?
Contact the jeweler you purchased the plan from. If the jeweler is unavailable, please contact JM Care Plan directly for assistance. You may receive a full or partial refund according to your Terms and Conditions.