jewelry store display case

A response is critical
every time an alarm is activated.

Have peace of mind knowing any type of alarm security breach, threat or
concern is responded to with the Alarm Response Program, supported by Securitas. 

Alarm Response Program by Risk Services

False alarms can put stress on any security system and cost you time and additional expenses. However, an alarm not responded to can put your business at risk. If you respond to an alarm alone, you are putting your safety in jeopardy. With the Alarm Response Program, part of Risk Services, a trained security officer will respond to all your alarms.

The cost of the program is greatly discounted by enrolling through Jewelers Mutual.

$599.40/year (US)

$720/year (CAD)

We also waive the monthly service fee, saving you up to $1,100 for the year.

Advantages of participating in the Alarm Response Program

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Avoid costly expenses associated with law enforcement responding to false alarms.

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Save time and take comfort in knowing an experienced security officer can handle the routine case of alarms and be able to respond quickly.

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Feel confident in 24/7 alarm dispatch capabilities.

How the Alarm Response Program Works

1. In the event your alarm is activated, a Securitas security officer in your area is dispatched to your location.

2. The responding officer investigates the area and enacts the proper response by contacting your alarm monitoring company and local law enforcement as needed.

3. The security officer completes a report with details of the alarm response and takes photos of the protected location.

Getting Started

1. Location review

The Alarm Response Program supported by Securitas is available throughout major metropolitan areas in the US and Canada.

We will review your location and verify eligibility based on if you are included in one of the over 11,000 serviceable areas.

Please enter your address using commas to separate street, city, state/ province.
Example: 123 Main Street, New York, NY 10001
123 Main Ave., Suite 123, Etobicoke, ON M9W 6R4 Canada

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2. Inquiry Form

If you are in a serviceable location, you will be prompted to complete and submit an inquiry form asking your business name, location and contact information.

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3. Site Visit

Once your inquiry form is submitted, a Securitas representative will reach out to you within a few business days to set up a site visit. They will walk the property, explain the process of an alarm response event and provide a service agreement.

If you have questions or would prefer to have a Jewelers Mutual representative confirm if your business address is serviceable, simply send us an email using the link below.




Alarm response testimonial

What the Jewelry Industry is Saying

It gave my client tremendous relief having the extra level of protection for them and their staff. The reaction time of the alarm response service made a believer out of both of us.”

– agent Stark Harbour, Assured Partners

“The Alarm Response Program has allowed me to free up my time. Now, I’m monitoring less stores, getting fewer calls from the alarms at the stores, and knowing that we are going to have somebody that, if there is a need, will respond.”

– Brian Stamey, International Diamond Center

“The biggest stressor in this industry is having an alarm issue. It’s probably the scariest thing we deal with and this program has alleviated that stress – not to mention the cost of all the police trips happening at our building.”

– Craig MacBean, Ostbye & Anderson

Frequently Asked Questions

Who is Securitas?

For over a century, Securitas has been a highly regarded leader in protective services specializing in helping companies of all sizes and industries achieve superior security results. They provide services in 58 countries and have 370,000 employees worldwide (90,000 in the U.S.).

How much does it cost to join the Alarm Response Program?

We teamed with Securitas to offer you a reduced cost of $599.40 (US) yearly and $720 (CAN) yearly, for the alarm response service. Taking advantage of the service through our Alarm Response Program provides maximum cost savings compared to going direct for the same service. Plus, we waive the additional monthly retainer fee for a total savings of $800-$1,200 or more a year.

What is the term of service?

The Alarm Response Program is a one-year service commitment, which is renewable each year.

Do I need a Jewelers Mutual commercial lines policy to join?

No, it’s available to anyone in the jewelry industry.

How soon will service be available after I sign up for the program?

After you sign the service agreement and make payment, program enrollment with alarm response service will start within approximately 10 business days.

How will I be notified if there is an alarm at my business after hours?

You can work directly with your alarm company to set up how you and Securitas are specifically notified. For example, you may instruct your alarm company to notify you and Securitas for each alarm – the alarm company should honor this request.

Instructions for your monitoring company will be provided, which include contacting the keyholder after Securitas is notified.

How soon will Securitas arrive at my business after an alarm is activated?

Response times may vary, but in most cases a Securitas security officer is able to respond in 40 minutes or less.

What information will be provided from Securitas to the alarm company? 

Securitas will contact your alarm monitoring company with the disposition of the alarm. Securitas will not contact you – it’s the responsibility of the alarm monitoring company to advise you of the disposition of that alarm.

How do I contact Jewelers Mutual?

If you have questions about the Alarm Response Program or want more information about loss prevention education and risk management solutions as part of JM Risk Services, please contact us at [email protected].

Questions? Contact Us

If you're interested in the program, please email the Loss Prevention team at [email protected].




Response times may vary. Services are not a substitute for insurance coverage. Please consult an insurance professional for your insurance needs.