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COVID-19 Information

For Businesses

How To Reach Us

Our team of underwriters, claim examiners, and customer service representatives are available 24 hours a day, 7 days a week. 

Call 800-558-6411 and select “2” for commercial policies, followed by either “1” for billing and payment options, “3” for claims, or “4” for other. 

You may also email [email protected] or [email protected].

Renewing Your Policy

Practice social distancing and facilitate the renewal process virtually with the assistance of your agent. 

Visit this page to provide updated information on your business. 

If you are unable to provide information regarding your upcoming renewal due to present circumstances and are unable to submit an application, until further notice, we will automatically renew your policy with existing terms and conditions.

Flexible Payment Options

COVID-19 is taking a toll on all business and jewelers are especially impacted. 

If you have a scheduled payment due, you will continue receiving normal notices. However, rest assured that we are making the following adjustments to provide relief during this timeframe: 

  • No late fees will be applied 
  • Policy cancellations due to non-payment will be held 

If you are able to make a payment and would like to do so, please use our Quick Bill Pay.

Extended Travel Coverage

All policyholders now have coverage applicable to direct routes from business locations to or from a bank vault up to the policy stock limit or $1,000,000 (whichever is lower) at no additional cost until May 19. 

We have also secured arrangements on your behalf with Malca-Amit to transport your jewelry stock if available in your area. 

Contact their team via email at [email protected] and note that you are insured with Jewelers Mutual Group.  Additional details regarding the increased travel limits include: 

  • Jewelers block policies provide coverage while at Malca-Amit facilities 
  • Transit costs via Malca-Amit will be fully covered and billed directly to Jewelers Mutual 
  • The only cost that applies to you is a $20-a-day storage fee  

Coverage is subject to the actual policy terms and conditions. Any descriptions are a brief summary of coverage and are not part of any policies, nor a substitute for the actual policy language.

Coverage offered by Jewelers Mutual Insurance Company, SI (a stock insurer). Policyholders are members of Jewelers Mutual Holding Company.

Notice to New York Policyholders

Malca-Amit Collaboration FAQs

Why is Jewelers Mutual collaborating with Malca-Amit?

In this time of uncertainty amidst the COVID-19 crisis, security becomes extremely important. With “shelter in place” initiatives across the United States and Canada, jewelry stock is vulnerable to a burglary attack – even if secured within a safe at your place of business.

We recommend that all jewelry stock be placed within a bank vault or secured third-party facility during the current crisis. Malca-Amit represents a best-in-class solution for providing the proper level of secure storage for our policyholders.

Who is Malca-Amit and can they be trusted with my jewelry stock?

Malca-Amit provides the luxury goods industry, high-net worth individuals and international banks with a global team of experts. Their specialties include logistics, security, customs house and special operations professionals.

For more information visit malca-amit.com.

What is Jewelers Mutual offering to protect my stock with Malca-Amit?

We have secured arrangements with Malca-Amit on behalf of our policyholders to facilitate hassle-free protection of valuable jewelry stock.

From March 20 to May 19, travel insurance coverage will be extended to your policy stock limit or $1,000,000 (whichever is lower) at no additional cost when Malca-Amit transports jewelry stock to one of their secure facilities for extended storage. Your jewelers block policy also provides coverage while at the Malca-Amit facility.

We will cover transit costs via Malca-Amit, who will bill us directly on your behalf.

How much will it cost me to engage Malca-Amit to secure my jewelry stock?

Aside from the premium associated with your jewelers block policy, the only charge is a $20-per-day storage fee with Malca-Amit for however long your stock is at their facility.

Can I utilize Malca-Amit to transport my stock to a bank vault and will Jewelers Mutual pay for this service?

If jewelry stock is transported directly to and from your place of business and a bank vault, we will cover the transit via Malca-Amit during the 60-day period of March 20 to May 19.

During this time, we will also extend travel insurance coverage up to your policy stock limit or $1,000,000 (whichever is lower) at no additional cost when Malca-Amit transports jewelry stock to a bank vault.

How do I initiate the process with Malca-Amit?

Contact the Malca-Amit team via email at [email protected] and provide your company’s name, phone number, contact name, and note that you are insured with Jewelers Mutual.

Can I place only a portion of my jewelry stock in storage with Malca-Amit?

Malca-Amit will accommodate any portion that is requested.

What kind of response time can I expect from Malca-Amit?

Malca-Amit is committed to a one-hour response time to their email ([email protected]), which initiates the process for transporting stock to a secure facility.

The subsequent process of securing and transporting your stock is dependent on your location, the availability of Malca-Amit's resources at the time of your request, and other logistical factors.

They work with clients on an individual basis and will commit to the quickest possible timeline once they are in contact with you.

What are the intake procedures Malca-Amit follows when they receive my jewelry stock?

Malca-Amit will have you complete their domestic secured service form for armored transit and secured storage. They will review the needs of your supplies for shipping and provide them upon collection.

Each parcel will be sealed with a unique identification number and will remained sealed until you receive your shipment upon return of your business opening. The Malca-Amit representative will be able to handle any questions you have to ensure you feel comfortable and have peace of mind when using their service.

Where are Malca-Amit facilities located?

Malca-Amit provides service to over 700 locations within the United States. They have offices in Boston, New York, Los Angeles, Atlanta, Miami, Houston, Dallas, Chicago, Las Vegas, Louisville and New Jersey.

What type of security does Malca-Amit use during transt and at their facilities?

Depending on the location, Malca-Amit will either arrive in an armored truck or off-duty police officers with Malca-Amit identification.

Their facilities are only accessible to authorized individuals and are equipped with CCTV monitoring, Kava Locks systems, panic buttons, and high-quality alarm systems.

What happens when I need to get my stock back from Malca-Amit?

When you are ready to return to business, contact Malca-Amit with a 24-hour notice. They will provide overnight delivery back to your business.