How To Reach Us
Our team of underwriters, claim examiners, and customer service representatives are available 24 hours a day, 7 days a week.
Call 800-558-6411 and select “2” for commercial policies, followed by either “1” for billing and payment options, “3” for claims, or “4” for other.
Renewing Your Policy
Practice social distancing and facilitate the renewal process virtually with the assistance of your agent.
Visit this page to provide updated information on your business.
If you are unable to provide information regarding your upcoming renewal due to present circumstances and are unable to submit an application, until further notice, we will automatically renew your policy with existing terms and conditions.
Flexible Payment Options
COVID-19 is taking a toll on all business and jewelers are especially impacted.
If you have a scheduled payment due, you will continue receiving normal notices. However, rest assured that we are making the following adjustments to provide relief during this timeframe:
- No late fees will be applied
- Policy cancellations due to non-payment will be held
If you are able to make a payment and would like to do so, please use our Quick Bill Pay.
Extended Travel Coverage
All policyholders now have coverage applicable to direct routes from business locations to or from a bank vault up to the policy stock limit or $1,000,000 (whichever is lower) at no additional cost until May 19.
We have also secured arrangements on your behalf with Malca-Amit to transport your jewelry stock if available in your area.
Contact their team via email at [email protected] and note that you are insured with Jewelers Mutual Group. Additional details regarding the increased travel limits include:
- Jewelers block policies provide coverage while at Malca-Amit facilities
- Transit costs via Malca-Amit will be fully covered and billed directly to Jewelers Mutual
- The only cost that applies to you is a $20-a-day storage fee
Coverage is subject to the actual policy terms and conditions. Any descriptions are a brief summary of coverage and are not part of any policies, nor a substitute for the actual policy language.
Coverage offered by Jewelers Mutual Insurance Company, SI (a stock insurer). Policyholders are members of Jewelers Mutual Holding Company.