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COVID-19 Information

For Businesses

How To Reach Us

Our team of underwriters, claim examiners, and customer service representatives are available 24 hours a day, 7 days a week. 

Call 800-558-6411 and select “2” for commercial policies, followed by either “1” for billing and payment options, “3” for claims, or “4” for other. 

You may also email [email protected] or [email protected].

Renewing Your Policy

Practice social distancing and facilitate the renewal process virtually with the assistance of your agent. 

Visit this page to provide updated information on your business. 

If you are unable to provide information regarding your upcoming renewal due to present circumstances and are unable to submit an application, until further notice, we will automatically renew your policy with existing terms and conditions.

Flexible Payment Options

COVID-19 is taking a toll on all business and jewelers are especially impacted. We are here to help and we are providing grace periods and extending payment terms if needed. We will adjust our procedures as necessary to ensure compliance with all state requirements. Call us at 1-800-558-6411 if you have any questions.

If you are able to make a payment and would like to do so, please use our Quick Bill Pay.

COVID-19 and Business Income

In these unprecedented times, Jewelers Mutual Group is supporting our policyholders in a variety of ways including payment deferments, late fee waivers, and covering the cost of transferring jewelry stock to more secure venues through special arrangement with a premier service provider.

Such coverages as Business Income from Dependent Properties, Extra Expense and Civil Authority along with Business Income are common for commercial insurance policies to exclude due to virus such as COVID-19. However, we will review any and all business interruption claims submitted on a case-by-case basis. If you believe you have a business interruption claim, please contact your agent or email [email protected].

For a summary of policy provisions, refer to your policy for specific language. In addition, several state insurance authorities have general information on COVID-19 and business interruption insurance, including.

If you would like more resources, the following associations have helpful information available about business interruption coverage and COVID-19.

Downloadable Store Signage

Once your state gives the okay to open businesses, it’s important to communicate health and safety-related messages to your customers while they shop. Below you’ll find a preview of complimentary signage available for you to download and print. Simply click on the sign(s) you would like below and you’ll be provided with a PDF file you can print directly from your printer.

store signage
store signage
store signage
jewelry store sign
store signage

Video and Social Content Available for Your Business

Stay top of mind with your customers by sharing this information on your social pages as you ease into re-opening your store. Here are a few reminders you can share with your community to support you and your business. 

The video is available for sharing on social pages, email and/or your website. Click here to view the video on YouTube. Click here to view a thumbnail image available to use when sharing the video. 

The social posts are for you to use on Facebook or Instagram to help you stay connected to your customers. 

Simply click the image(s) below that you would like to use, and you’ll be provided with an image that’s ready to complement your social post. 

jeweler sign
love excels social post
friturday social post
Local jeweler sign
tough times post

Tips for Re-Opening Your Jewelry Business

While cleaning and disinfecting are top of mind as you re-open your business, don’t forget about some basic loss prevention steps. Watch Larry Spicer, Vice President of Loss Prevention and Risk Management, share safety and security tips including what to do prior to opening your doors. Read a list of important reminders to help you get your business back up and running safely and keep it secure well into the future.

Key Reminders for Re-opening

Selling with Security

Store Security and Curbside Services