A woman wearing a beautiful diamond and pearl earring and ring

Grow your business by keeping jewelry like new

Offering JM Care Plan™ strengthens relationships, extends your service and attracts new customers.

This revenue-generating plan goes beyond a typical manufacturer’s warranty to protect your customers’ jewelry and watches from damage and keep each piece in like new condition.

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A Plan You Can Trust, Backed by Experts

JM Care Plan is brought to you by Jewelers Mutual Group, who’s been protecting jewelry and only jewelry, for over 100 years. This is a care plan from the experts. And because it’s not insurance, you can offer JM Care Plan directly to your customers at the time of a jewelry or watch sale.

3-year and lifetime jewelry and 3-year watch plans are available to complement the purchase.

Why JM Care Plan?

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Customer Satisfaction

A sure way to satisfy your customers is by letting them know their jewelry is covered from damage caused by normal wear and will stay looking like new, thanks to JM Care Plan.

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Value

Bring extra value and profit to your business while also offering value to your customer with an affordable care plan.

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Convenience

You want to make the repair or replacement process as easy as possible for your customers. JM Care Plan does just this by providing a quick, easy, no-fault claim process.

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Customer Loyalty

JM Care Plan keeps your customers coming back to your store for jewelry care and claims.

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Complements Purchase

By offering protection on normal wear, beyond the manufacturer warranty, JM Care Plan brings a customer’s purchase full circle.

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Access

On the Zing Platform you can manage all your JM Care Plan details in one spot – file claims for your customers, generate sales reports and track revenue earned.

What's Covered

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Jewelry

  • Ring re-sizing
  • Rhodium plating
  • Refinishing and polishing
  • Loss of center diamonds or gemstones due to a defective setting
  • Broken, bent or worn prongs
  • Cracked or thinning band or shank
  • Broken clasps, bracelets or chains
  • Replacing cracked or chipped stones
  • Broken earring posts
  • Pearl restringing
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Watch

  • Mechanism failure
  • Crystal scratches or breaks
  • Case or bezel damage
  • Broken stem, crown or clasp
  • Water damage to water-resistance watches
  • Refurbishment of metal bracelet
  • Strap replacement for rips or tears
  • Battery replacement

*Exclusions and limitations apply. For specific plan details, refer to the Terms and Conditions.

How the Claims Process Works

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You Repair or Replace

  • Repairs and replacements are handled by you
  • You agree to pricing and service standards
  • Electronic invoice/payment solutions

Remember, if you are making the repairs, the cost isn’t coming out of your pocket. Instead, you are getting paid to do the work.

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or

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We Repair or Replace

  • Multiple repair facility options
  • Highest quality of service and craftsmanship
  • Easy process for reporting and shipping items
  • Electronic invoice/payment solutions

Contact Us

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Phone
800-582-4916