Grow your business
with JM® Care Plan.
Care Plans for Jewelry and Watches
While most store warranties cover only manufacturers’ defects, JM Care Plan helps your customer keep their jewelry or watch in like-new condition by covering normal wear and tear, and accidental damage.
JM Care Plan can be offered to your customers at the time of jewelry or watch purchase.
Customer Satisfaction
A sure way to satisfy your customers is by letting them know their jewelry is covered from damage caused by normal wear and that it will stay looking like new.
Value
Bring extra value and profit to your business while also offering value to your customer with an affordable care plan.
Convenience
A quick, easy, no-fault claim process makes repair or replacement as easy as possible for your customers. No out-of-pocket expenses are expected from your customers or your business.
Customer Loyalty
Each care plan keeps your customers coming back to your store for jewelry care and claims while enhancing the in-store customer repair experience.
Increase Sales
Increase your average sale without inventory investment. Offering a care plan adds bottom-line profit to every eligible sale.
Competition
Selling care plans helps your business compete in a crowded industry and assists in brand promotion. A care plan provides your customers with nationwide coverage.
- Point-of-sale and API integrations
- Counter cards and customer brochures
- Social media graphics
- Key fobs (available upon request)
You Repair or Replace
- Repairs and replacements are handled by you
- You agree to pricing and service standards
- Electronic invoicing and payment
We Repair or Replace
- Multiple repair facility options for added convenience
- Highest quality of service and craftsmanship
- Easy process for reporting and shipping items
Jewelry
- Broken, bent, or worn prongs
- Ring re-sizing
- Rhodium plating
- Refinishing and polishing
- Loss of stones due to a defective setting
- Cracked or thinning band or shank
- Broken clasps, bracelets, or chains
- Replacing cracked or chipped stones
- Broken earring posts
- Pearl restringing
Watch
- Mechanism failure
- Crystal scratches or breaks
- Case or bezel damage
- Broken stem, crown or clasp
- Water damage to water-resistance watches
- Refurbishment of metal bracelet
- Strap replacement for rips or tears
- Battery replacement
*Exclusions and limitations apply. For specific plan details, refer to the Terms and Conditions.
Put the whole jewelry industry at your fingertips.
In addition to JM Care Plan, the Zing platform features other core products from Jewelers Mutual Group, a Diamond Marketplace powered by IDEX, a Jewelry Appraisal Solution leveraging the expertise of Gemworld and much more.
Jeweler API Reference
JM Care Plan API’s empower partners to create and manage care plans sales, cancellations and claims. Partners can seamlessly integrate JM Care Plan into their existing systems and keep data in sync automatically.