JM® Care Plan: Elevate Your Customer Experience
Offer a 3-year protection plan for watches, and a 3-year or lifetime plan for other jewelry.
Jewelry
3-Year or Lifetime Plan Options*
- Repair of broken, bent, or worn prongs
- Ring re-sizing
- Rhodium plating
- Refinishing and polishing
- Replacement of cracked or chipped stones
- And more!
Watch
3-Year Plan*
- Mechanism failure
- Crystal scratches or breaks
- Case or bezel damage
- Water damage to water-resistance watches
- Battery replacement
- And more!
Increase Customer Satisfaction and Value
Increase the value you provide to your customers with an affordable protection plan that extends the life and beauty of their jewelry by protecting it from damage due to normal wear and tear.
Build Customer Loyalty
Encourage repeat business and strengthen customer relationships by offering reliable jewelry care and seamless claims processing. Our intuitive process makes it simple for quick repairs or replacements without typical out-of-pocket expenses.
Stay Competitive
Stand out in a competitive marketplace and reinforce brand visibility by promoting protection plans that offer nationwide coverage and superior protection. Our dedicated staff ensures your selling and claims experiences set the standard in the jewelry industry.
Drive Sales Growth
Increase average sale amounts and profitability without additional inventory costs, leveraging protection plans to enhance every eligible transaction.
Effortless Sales Management
Easily manage sales and cancellations, streamlining your operations with a simple reporting process, regardless of your point-of-sale setup.
Dedicated Support Team
At JM Care Plan, our goal is to ensure your success. We offer:
- Exclusive Sales Training: Tailored specifically for JM Care Plan customers, equipping your team with the skills to effectively promote and sell.
- Comprehensive Sales and Support Materials: Including in-store promotional assets and ready-to-use website content to streamline your selling process.
1. Sign-Up
Talk to our account managers to discover the vast benefits of JM Care Plan. When you're ready, our team will guide you through a quick contract process.
2. Set Up Your POS
You can seamlessly integrate with popular jewelry POS systems, upload or manually add sales and claims via the Zing® platform, or access straightforward API documentation for technical setups.
3. Training and Resources
Access effective sales materials, participate in team training sessions, receive comprehensive training from your account manager, and benefit from ongoing support for any questions or additional training.
4. Start Selling
Integrated users benefit from automated sales management, while non-integrated users can utilize our user-friendly Zing platform.
Log in to Zing Platform
Initiate your customer's claim request directly through our intuitive Zing platform.
Choose Repair Option
Decide whether to handle the repair in-house or send it to our designated repair center.
Claims Review
Our dedicated claims specialists will promptly review your claim request.
Claims Completion
Once the claim work is finished, the system will update accordingly.
Tracking and Payment
Easily track plan information directly through your portal on the Zing platform.
Seamlessly Integrate with APIs
JM Care Plan API’s empower partners to create and manage care plans sales, cancellations and claims. Partners can seamlessly integrate JM Care Plan into their existing systems and keep data in sync automatically.
*Exclusions and limitations apply. For specific plan details, refer to the Terms and Conditions.
JM Care Plan is offered by a member of the Jewelers Mutual Group, either JM Care Plan, Inc. or JM Care Plan Services, Inc.