Frequently Asked Questions

How do I cancel my policy?

You can cancel your policy any time by calling us at 888-884-2424.

Will my jewelry change in value over time?

Yes! The market value of your jewelry will likely change over time. The prices of metals and stones (including diamonds) fluctuate due to economic conditions like inflation, which can raise the overall value of your jewelry. 

It’s possible your jewelry is worth more today than the amount you insured it for, which is why we strongly recommend obtaining an updated appraisal from your jeweler every two years. This allows you to increase your coverage limits, if needed, to avoid paying out-of-pocket in the event of a loss. 

You can upload an updated appraisal to your account here, or email us a copy at [email protected]. Our Customer Care Team will take it from there.

If you decide not to get your item re-appraised, Jewelers Mutual offers a value-added service called an “Insurance Value Adjustment" (listed as “IVA” on your policy) which adjusts your coverage limits based on an estimate of what it would cost to repair or replace your jewelry in today’s market. 

While we do our best to determine the right amount of protection in a changing marketplace, it still may not be enough. Some states even limit the amount of IVA we can apply in a year.  That’s why we encourage you to consult with your jeweler, even after an IVA is applied, to determine your item’s value.

Read our complete guide to jewelry insurance.

Is there anything I need to do after my jewelry is insured?

Nope! As long as you've sent us any documentation we asked for, like an appraisal or sales receipt, and paid your premium, your coverage has started. We’ll be in touch 30 days before your policy expires to remind you to renew.  

We recommend professional cleanings and inspections twice a year, but they're not required (and they're not covered by your policy). In between professional cleanings, keep your jewelry clean with our at-home cleaning and care tips.