Jewelry Insurance Claims

No. We specifically created a repair or replacement jewelry insurance policy because it leads to the best outcome for you.

If your jeweler or retailer (a big-box store, for example) does not accept payment from insurance companies, only then would you receive a check. However, this is a reimbursement, not a cash out. You would purchase your same kind and quality replacement piece and submit the receipt for reimbursement.

Yes, if your item needs to be entirely replaced rather than repaired. You can choose something different of equal value, or pay the difference if you want something more expensive. If you choose a more expensive replacement piece, the jeweler can simply invoice us for the cost to replace what you had (up to the amount you insured it for, of course), and you would pay the rest.

Yes. You choose the jeweler you trust and we will partner with them to repair or replace your jewelry. If your jewelry is exclusive to a certain jeweler or store, you may have to work with them just because they’re the only ones who carry it. You also can’t choose a brand name jeweler if your jewelry isn’t originally from that store. There are also rare circumstances where a jeweler may choose not to work directly with insurance companies.

A deductible is what you pay before your insurance company replaces your item and completes your claim. You choose your own deductible with Jewelers Mutual, with a $0 option. Each time you file a claim, regardless of the type, you pay your deductible in full, directly to your jeweler of choice. If multiple insured items are lost or stolen at once, you pay only one deductible, whichever is highest.

Documentation (like a receipt, appraisal or dated photo of the jewelry) that proves the jewelry is yours, a statement from everyone listed on the policy explaining what happened (including a list of damage if your jewelry wasn’t lost or stolen entirely), and a police report, in certain circumstances.

If anything additional is needed for your specific situation, your claims representative will let you know.

If you haven’t gotten your repair or replacement yet, just let us know and we’ll close your claim. If you already have your new jewelry, you can return either the original or the replacement to us.

Generally, as soon as possible. However, in cases like mysterious disappearance, it’s certainly reasonable to wait a few days and search for the item first. If it turns up after you open a claim, we can always close it.

We’ll authorize the jeweler to replace your insured item with same kind and quality. But if the exact match is not available, we’ll do our best to find a comparable piece. Before your jeweler completes the work, we ensure you approve of all repairs or replacements.